SMS Messaging Policy

1. Overview

OurWork is a business management platform used by independent service professionals (the "Operators") — primarily lawn care, landscaping, cleaning, and similar field-service businesses. Operators use OurWork to schedule jobs and manage billing for their own end-customers ("Recipients"). With Recipient consent, OurWork sends transactional SMS notifications on the Operator's behalf about appointments, jobs, invoices, and payments.

OurWork does not send marketing, promotional, or political SMS messages of any kind. Every SMS we send is a transactional notification tied to a specific service event for a specific Recipient.

2. Consent Flow — Double Opt-In

All Recipient consent is captured via SMS double opt-in. No SMS notifications are sent to a Recipient until they have personally confirmed their phone number by replying YES to a confirmation message.

1. An Operator adds a Recipient to their account in OurWork (web app at ourwork.tools or the OurWork mobile app) and checks the "Send SMS opt-in confirmation" box.
2. OurWork immediately sends the Recipient a single confirmation SMS containing the Operator's business name, the purpose of the messages, message-rate language, and opt-out instructions. This is the only SMS the Recipient receives before consent is granted.
3. The Recipient must reply YES (or AGREE, OK, CONFIRM, SUBSCRIBE) to confirm. The reply itself is the legally meaningful consent artifact and is recorded as an immutable domain event with the Recipient's phone number, the timestamp, and the channel used.
4. Only after the YES reply is received does OurWork begin sending transactional notifications to that Recipient.

If the Recipient does not reply YES, no further messages are sent. The confirmation message itself complies with carrier opt-out requirements (Reply STOP to cancel, HELP for help).

3. Sample Confirmation Message

The brand name shown to the Recipient is always the Operator's business name (e.g. "Joe's Lawn Care"), not "OurWork" — because from the Recipient's perspective the Operator is the entity they have a business relationship with.

4. Message Categories

After opt-in, Recipients may receive any of the following transactional SMS, depending on what the Operator has scheduled:

• Appointment reminders — sent 24 hours and 1 hour before a scheduled service visit
• On-the-way alerts — sent when the Operator manually triggers "I'm on my way" from the mobile app
• Job status updates — sent when a job is completed, rescheduled, or cancelled
• Invoice notifications — sent when an invoice is issued, with a secure payment link
• Payment reminders — sent before, on, and after the invoice due date
• Payment confirmations — sent when an invoice is paid
• Quote follow-ups — sent when a quote is delivered and at follow-up intervals

5. Message Frequency

Message frequency varies based on the Recipient's scheduled service activity. A typical service appointment produces 1–4 SMS messages (reminder, on-the-way, completion, invoice). Recipients with recurring weekly services may receive several messages per week; Recipients with one-time service may receive only a handful.

6. Message and Data Rates

Msg & data rates may apply. Carriers may charge Recipients for SMS received depending on the Recipient's mobile plan. OurWork does not charge Recipients directly.

7. Opting Out (STOP)

Recipients can reply STOP (or UNSUBSCRIBE, CANCEL, END, QUIT, STOPALL, OPTOUT) to any SMS at any time to immediately revoke consent. On receipt:

• The carrier blocks all future SMS from that sender ID to that Recipient at the network layer.
• OurWork independently records the opt-out as a domain event on the Recipient's record and flips the SMS consent flag to false, so any future re-attempts are also blocked at the application layer.

Re-opting in after a STOP requires the Operator to re-collect verbal or written consent from the Recipient out-of-band, then re-initiate the double opt-in flow. A bare reply of YES after a STOP does not silently re-grant consent.

8. Help (HELP)

Recipients can reply HELP to receive instructions on how to contact support. Carriers also auto-respond with the standard sender identification and opt-out instructions.

9. Phone Number Changes

If an Operator updates a Recipient's phone number, any previously granted SMS consent is automatically invalidated — consent was given by the person who held the previous number, not whoever now holds the new number. The double opt-in flow must be re-run against the new number before any SMS is sent.

10. Operator Obligations

Operators using OurWork agree to comply with the TCPA, CAN-SPAM, CTIA Messaging Principles & Best Practices, and all applicable carrier and regulatory requirements. Operators must only initiate the SMS opt-in flow for Recipients with whom they have an established business relationship and only for the transactional purposes listed above. Operator obligations are detailed in our Terms of Service.

11. Privacy

Recipient phone numbers are stored solely to enable the transactional messages above. We do not sell, rent, or share Recipient phone numbers with third parties for marketing purposes. Full details in our Privacy Policy.

12. Carriers and Operators

SMS delivery is performed through commercial carriers and may transit Twilio, AWS End User Messaging, and US/Canadian mobile network operators. Neither OurWork, Twilio, nor any mobile carrier is responsible for delayed or undelivered messages.

13. Contact

For questions about this SMS policy, our consent practices, or to report a violation, contact projectourwork@gmail.com.